What do Patient Representatives do?

Assist patients in obtaining services, understanding policies and making health care decisions.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Teach patients to use home health care equipment.

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Necessary Skills

  • Active Listening
  • Service Orientation
  • Critical Thinking
  • Social Perceptiveness
  • Speaking
  • Reading Comprehension